Refund policy

This page explains when the credits you use to book classes go back to your ClassBuddy wallet, and when money is refunded. The same rules are part of our Terms and Conditions (sections 4 and 5).

1. Cancelling a booking

• Each class has its own cancellation window, set by the studio and shown before you book. It is 12 hours before the class starts unless the studio states otherwise.
• Cancel before the window closes and your credits go back to your wallet in full.
• Cancel inside the window and the credits are not returned, except for one courtesy cancellation every three months, which is refunded in full.

2. Missed classes

Credits are not returned for a class your child misses without cancelling. If you cannot make it, please cancel in advance so the place can go to another child.

A medical certificate does not make a booking refundable. If your child is unwell, you can ask the provider to reschedule the class.

3. When a studio cancels

Studios sometimes have to cancel a class for reasons outside their control. When that happens, every credit you used for it goes back to your wallet in full.

4. The credits you buy

• Credits are not refunded as money once purchased, except where the law requires it.
• Unused credits stay in your account, roll over each month and do not expire, so nothing you buy is lost.

5. Cancelling your plan

You can cancel or change your plan at any time from your account. Credits you have already paid for stay in your wallet.

6. Questions

If something has gone wrong with a booking or a payment, write to us at hello@classbuddy.sg and we will look into it.